The Seven Steps

Each of the steps below will be repeated for each of Motto’s tools that are included in the package you have chosen, and are relevant to the Individual Assessment as follows:

Step 1: Introduction and Information Session

At Motto, we believe that “learning is in the doing”. For this step, it will involve working
through this information pack yourself so as to become familiar with the material and to gain
a better understanding of the Individual Assessment.

Step 2: Flexible Learning

At Motto, we believe that “learning is in the doing”. For this step, it will involve working
through this information pack yourself so as to become familiar with the material and to gain
a better understanding of the Individual Assessment.

Step 3: Case Study

You will need to bring one of your own clients on board, with whom to test the measurement
and feedback process and to experience the product with you. The benefit to the client will be
that he/she will essentially receive a free tool and assessment results. You will have the
opportunity to experience how the product works and practice the feedback process with
guidance from your facilitator.

Step 4: Preparatory Talk​

Before the feedback session, you will talk through the results and the process with your product
facilitator, after which you will present it to your client. This is so that you are not simply
thrown into the deep end, but that you have the opportunity to bounce your impressions off
your facilitator, to receive any guidance you feel you need, and to feel fully prepared to deliver
feedback to your client with confidence.

Step 5: FeedBack Reflection Report

At the end of the process, you and the client will both answer questions as indicated in
annexures C and D to serve as a feedback reflection report. The client will have the opportunity
to give constructive feedback on their experience of the measurement process and your
unpacking style, that will help you learn how to optimally market the product and enhance the
quality of your delivery. The documents are in Word format so as to be easily edited.

Step 6: Evaluation

The Motto facilitator will evaluate the feedback reflection reports of both yourself and the client and discuss your experience with you. This will be an opportunity for you to identify development areas and learning opportunities. It is important to remember that you will develop a relationship with your facilitator that you can make use of to reflect and work on improvements in a safe space.

Step 7: The Business Case

The final session of the process will involve discussing the business case, how to benefit from
the certification, the value add, and the solutions that can be created from what was learned
from the results.